Terms and Conditions

World-Wide Shipping

We greatly value our clients from over 19 different countries around the globe. Our products are manufactured in the United States and ship from the United States.

If you live outside the United States, the process of ordering is simple and you can rest assured that your product will arrive to you safely. Economical and Express delivery options are available. One thing to keep in mind is that each country has their own rules for importing items of value. You may be responsible for paying customs or duties in order to receive your delivery.

Return Policy

If you are not satisfied with your purchase of a physical product, you may return it for a refund within 30 Days of your purchase date. You must express your interest to return the product as well have the product in the hands of the shipping carrier prior to the 30 day return window. To request return instructions, please email us at info@newborncloud.com or call us at 1-866-737-7582.

Shipping is non-refundable. Return shipping is the responsibility of the buyer.

You must return the product in its original condition. If the item is not found to be in the original condition, we will evaluate the condition and assess a restocking fee.

Digital downloads are not returnable. Our system tracks and indicates when a digital product is downloaded. Once it is downloaded, it cannot be returned.

Many of our physical products include an e-workshop. For the purpose of returns, the value of these e-workshops are as follows:

E-Workshop for Posing Pillow and/or Bean Bag: $100 USD
E-Workshop for Ring: $30 USD
spot at The new {online} Newborn Retreat: $247 USD Super Early Bird Special Price

The digital portion of an order is not returnable with no exceptions.

Exchange Policy

Our products are manufactured with high quality materials that are designed to easily handle the stresses of normal and frequent use. Please contact us at info@newborncloud.com or call us at 1-866-737-7582 to discuss an exchange if your experience has not lined up with that promise. Our Exchange period is 90 Days.

We cannot offer a free exchange for physical damage outside the bounds of normal use.

Safety

Never leave a child unattended with any of our products.

When using our products, you are responsible to use them in a safe manner and ensure that they are safe to use prior to and during use.  As the owner of our products, you are also responsible to never leave a child unattended with any of our products.

As the owner of our products, you are responsible to be aware and cautious of all the risks involved. Please be cautious of all potential risks in addition to the specific risks listed below:

Some of our products use a thin plastic film as a protective packaging. Thin plastic film can cause suffocation if it is in close proximity to the nose and mouth.

Some of our products can be used as a surface to place an infant on while photographing. Use extreme caution to prevent an infant from falling off any elevated surface. Infants can make sudden and unexpected movements. Use extreme caution.

Some of our products require filling. Some filling (in particular Styrofoam filling) can be easily inhaled which can cause sickness and suffocation. Please keep any filling that you use for our products away from children and never leave a child unattended with any of our products.